Information Regarding New Lockboxes

Both boxes will work out in the field together. No exchanges are necessary.

Replacement if a box is defected will be like for like.

Aside from the structural and physical appearance changes of the SentriGuard lockboxes compared to the Gen 3 lockboxes, there are functionality changes as well. The most important ones are the alternatives for CBS and Contractor Mode.

SentriGuard does not have an option to utilize CBS Mode or Contractor Mode.

Contractor Mode Alternative – Agents will instead be able to grant access using Flex Codes for up to 30-day access or grant SentriConnect access for up to two weeks at a time. SentriConnect is the more secure option as it is a mobile app that is used with Bluetooth to gain access to the lockbox. Members are notified immediately of the access and have the ability to revoke the access too if needed. Flex Codes and SentriConnect accesses are both generated on a lockbox-by-lockbox basis. Contractor Codes are going to be fully deprecated on all current lockboxes as well within two months.

Call Before Showing (CBS) Mode Alternative – Access by Appointment (ABA) can be utilized in lieu of CBS Mode on each listing to require showing agents to set an appointment prior to visiting the listing. Without an appointment the showing agent will not be able to access the lockbox. ABA follows the listing, not the lockbox, and once enabled on that listing it is on indefinitely unless the listing agent manually turns it off. In order to enable ABA, CBS must be disabled on all types of boxes. Since the feature is intended to be turned on/enabled per listing by the agents, there isn’t an option to turn it on/off for each listing at once.

SentriLock Resources:

• SentriGuard Lockbox Online Guide: https://www.sentrilock.com/sentriguard-lockbox/
• How to Open the Key Compartment Video: https://vimeo.com/582163411
• Generate a Flex Code Video: https://vimeo.com/576865511
• Zoom Class: https://sentrilock.zoom.us/meeting/register/tJAufumtrTgjGtUqwEn_fj-5zgOm_yKOC2-9
• SentriConnect Video: https://www.sentrilock.com/how-to-grant-sentriconnect-access-with-the-sentrikey-real-estate-app/

Brokers: If you would like training for your office, please contact Ana Peskin at 702-784-5022.

If you have any questions, please contact SentriLock support at 513-618-5800.